Overall I had a great experience using WiWander in Japan. It worked as soon as I landed and the internet connection was extremely fast even in the rural areas that we visited. It dropped out only a couple of times, but it didn't last long and even my Wifi at home can do the same thing so I wasn't too phased by this happening. I definitely recommend using this device for anyone visiting Japan, it made the process of navigating the complex rail and subway systems so much easier by having access to google maps 24/7 and took the stress out of trip.
Once again thank you for your outstanding service and supporting is in the provision of this equipment. The flexibility and understanding of your team was most appreciated.
The device worked brilliantly in the various areas of Japan we visited. The ability to just plug the device into a USB port and recharge anywhere was of great advantage.
Thank you WiWander for the great service, it made my trip to Thailand a breeze the service was great and the little wifi device was very convenient.
I just wanted to say thank you for the great service you provided while on our holiday, the connection was good, the device was delivered quickly and made things very simple while we were travelling around Malaysia, will definitely recommend to my family and friends.
WiWander’s Pocket Wi-Fi modem is a personal wireless router that connects Wi-Fi-enabled devices to the internet with a secure network connection; just like the Wi-Fi you have at home, only a portable, pocket version. WiWander’s pocket Wi-Fi modem saves you from costly data roaming, Wi-Fi hunting, the hassle of overseas SIM cards and best yet, our Pocket Wi-Fi modem is pre-configured ready to connect.
Everything you normally do when connected to the internet on your devices!
Some examples include:
WiWander Pocket Wi-Fi modems are pre-configured to work with our partnership networks overseas. As such you’ll be unable to insert your own SIM card into our Wi-Fi, but that’s the beauty of our service – no installation, no configuration, just connect and away you go.
When your pocket Wi-Fi is delivered, you’ll receive charging cables, a universal charger, a user manual to guide you and of course, the router itself!
Unfortunately, countries not listed on our website are currently not covered by our Wi-Fi routers. We are working to provide our Wi-Fi service to more countries in the future as we grow.
WiWander’s WiFi modem allows you to connect when in multiple countries across the same region. For example a Wifi modem is hired for use in ASIA, so it can be used in all the countries in ASIA that we support. However if a service is purchased for ASIA and you then want to travel to the USA in North America, then the modem will not work in North America only ASIA.
Our service charges are based on daily rental of our Wi-Fi modem instead of data consumption. The cost is based on the number of days travelled.
If your travel dates to ASIA are from 1st Jan to 7th Jan, you will be charged for 7 days of rental.
|Date||Rental Fee (Usual Price)|
|1st Jan:||AUD 9|
|2nd Jan:||AUD 9|
|3rd Jan:||AUD 9|
|4th Jan:||AUD 9|
|5th Jan:||AUD 9|
|6th Jan:||AUD 9|
|7th Jan:||AUD 9|
|Total period: 7 days||Total cost: AUD 63* (excludes delivery cost and $100 Refundable deposit)|
Yes. A deposit of AUD100 will be charged on reservation and refunded to you within 7-14 working days after the Pocket Wi-Fi modem is successfully returned to us.
If you depart in less than 5 working days but would still like to rent one of our Pocket Wi-Fi modem, please call us on +61 405 945 900. We will try our best to provide you with a WiWander modem before your trip.
Email firstname.lastname@example.org and let us know if there are any changes. We will advise you accordingly.
As soon as your plans change, notify us as soon as possible! How soon you notify us will determine the outcome.
MORE THAN 5 WORKING DAYS BEFORE DEPARTURE
There is no penalty if you cancel more than five working days before your indicated departure date. You will receive your refund within 7 to 14 working days.
LESS THAN 5 WORKING DAYS BEFORE DEPARTURE
You will be charged AUD20 if you cancel less than five working days before your indicated departure date. The remaining amount will be refunded to you within 7 to 14 working days.
When you reserve your Pocket Wi-Fi modem, you will receive a confirmation email shortly afterwards which includes delivery details. Your pocket Wi-Fi modem will be delivered to the given address on your reservation form at least one working day before your departure date.
Your pocket Wi-Fi modem will be delivered to the given address on your reservation form at least one working day before your departure date.
If your departure date is Tuesday 2nd September, your Pocket Wi-Fi modem will be delivered to the mailing address provided by Monday 1st September at the very latest.
Delivery charges are set at a flat rate.
Yes, the user guide is enclosed in every bag to help you get connected overseas.
With all unlimited plans, a fair usage policy applies. Please see the Fair Usage FAQ section for more information.
Yes. As long as Wi-Fi is enabled, it can be connected to the Pocket Wi-Fi. 4G just refers to the connection speed when a user is accessing the internet.
On average you can connect up to 5 devices at a time.
The network range is approximately 10 metres from the Wi-Fi modem without obstacles.
The average battery life is approximately five to eight hours, depending on the number of connecting devices, data consumption and radio wave condition.
Try to restart the pocket Wi-Fi modem by turning it off and on again. Alternatively reset it by pressing the “reset” button found at the bottom right corner of the Wi-Fi modem.
If problem persists, please take a photo of the screen of the Wi-Fi modem (when on) and email email@example.com to inform us of the issue.
A Fair Usage Policy is a set of guidelines implemented by the country's local carrier (Internet Service Provider/ISP) to limit the amount of data consumed by the end user.
Our rentals include unlimited data, however if there is deemed to be abuse of this, you may discover significantly reduced connection speeds, or in some cases your connection may be terminated by the carrier. This is to prevent data abuse and violation of data service agreement, such as bandwidth hogging.
A country carrier reserves the right, without notice or limitation, to deny or terminate, modify, disconnect or suspend the service if the end user engages in unfair usage, in excessive or abusive usage on the ISP, at their sole discretion, determines that action is necessary to protect the network from harm or degradation.
WiWander is not liable if the connection service is terminated when the end user has breached the fair usage policy.
Yes, however as per the Fair Usage policy, attempting to download gigabytes of data everyday will most likely result in the termination of your connection from the country’s local carrier.
The limit we have only applies to your download speeds. This limit which reduces your download speed is different for each country however is detailed in the table below. Every day at midnight, your usage will be reset to zero so if you have passed your daily data speed limit, you will be restored to 100MB/s connection.
|Region||Data limit before throttling (estimated)||Speed after throttling|
1GB - China, Taiwan, Japan, Korea, Malaysia
500MB - All other Asian countries
1GB - Russia
500MB - All other European countries and North America
|500MB Data Usage||100MB/s Download
On return from your trip simply place the pocket Wi-Fi modem and its accessories in the provided auspost satchel and post it back to us, please peel off and keep the tracking number for your reference.
A late fee will be imposed if you do not post the Pocket Wi-Fi modem on the day after your return or first working day. You will be charged from the second day until the day the device returned. Our late fees are described below.
|Late Fee (AUD)||Region|
|10 / day||Asia|
|15 / day||North America|
|25 / day||Europe|
Example: If your intended return date is 4th September and the device is not posted for return, a late penalty will be charged to you, from 6th September onwards until its return to WiWander. We use the tracking number on the return satchel to see when items have been posted back to us.
If you misplace your Pocket Wi-Fi modem, please report it to the police in the country off loss and send us the report (as proof) when you are back in Australia.
Penalty charges for any loss or damages are as follows:
|Loss and Damaged of:||Charges (AUD)|
|Wi-Fi modem and Data card||200|